Self-exclusion Problem in Casino

Self-exclusion Problem in Casino

While we were blacklisting unreliable online casinos, we noticed that many players face the issue of casino self-exclusion. As a result, the casino allows you to open a new account using the same information you provided in an account that you previously played and won and somehow lost from the casino and your winnings were canceled. Usually, the casino requests account verification for the request to withdraw your win, so we get a win-lose approach. When you lose in the casino is okay but when you start winning and request a withdrawal your request will be canceled, your last deposit will be refunded and your account will be blocked.

What is a self-exclusion in Casino?

According to EU regulations, players with gambling problems should be able to independently set limits on deposits and losses. Additionally, players can exclude themselves independently from the database of site customers by clicking the appropriate buttons in their profile or by sending a request to customer support. This is known as self-exclusion. Any of the licensed casinos must accept this at the first request of the players. All these restrictions are part of the Responsible gaming procedure and are intended to pre-empt the problem of players who cannot control themselves while gambling. This is definitely a good feature that is useful for many gamers, but as you know, it looks like a “sweet, but it’s like a bee sting”.

Why the Account is getting blocked?

Players set limits on deposits and losses and even close their accounts for some reason. A large part of the problem gambling indicators is sincere thoughts that after a major loss they have a formidable disappointment and that they will no longer gamble. In such moments, players often want to close their accounts and delete themselves from the customer database. This means that players will not open a new account using the same information (including IP and physical address) from previously blocked accounts. Debit cards and payment systems are also blocked. In other words, players cannot deposit money into casinos they request to self-exclude.

Cheating – The Key to Profit

Unfortunately, there is no system that works as it should. Thus, you will find online casinos that do not allow players to exclude themselves, to act on their own. It asks players to email customer support who are in no hurry to block their account until they have nothing left to lose. Even in these moments, casinos cheat. Often times it happens when players are able to reopen their accounts using the same information as the account they excluded themselves, which is a violation of licensing rules. Casino owners have an answer: “Account verification was not mandatory, so we had no idea who owns the account”. After winning big money, the player will definitely verify the account, and now here comes the excuse for not paying.

Blocking Time is Very Important

Suppose a player requests Self-exclusion at 20:00 and resumes playing afterward. Imagine making a large deposit and starting to bet the maximum on video slots. He cannot control himself, but if he was lucky enough to win 100 000 EUR at 20:48, Often times his account is blocked and the deposit 10,000 EUR is refunded, an email arrives in the inbox and the self-Exclusion request is approved and that the player’s entire win It informs you that it is within 48 minutes and therefore the earnings have been canceled.

In the opposite scenario, the player lost 10,000 EUR. The next day the player will have a zero balance, a blocked account, and an email as soon as the operator sees that the Self Exclusion request has been approved.

 As a result:

Before you request an exclusion at any of the online casinos, think twice whether it makes sense. That way, you won’t let network casinos pay you if you hit a big win. Moreover, finding really good information about networks is extremely difficult. A casino will not publish the list of network casinos sold and purchased. For this reason, you are always at risk. Choose the most reliable and non-cheating casinos, do not block your account and instead define a loss limit. You will be able to raise these limits, but keep in mind that your request will be processed in five days.

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